Terms & Conditions

TERMS OF USE

Legal Notice - Please read this notice carefully before using this website. It regulates your use of the site and all the material contained within it.

GENERAL

The No.1 Wine and Spirits Ltd. brand website is controlled by Aktiebolaget No.1 Wine and Spirits (Production?)

Organisation number: 559099-647501

We are a private limited company registered in England under company number 13245321 and VAT number GB386313680. Our UK Registered address is: No.1 Wine and Spirits Ltd. Sweden House, 5 Upper Montagu Street, London, W1H 2AG.

This website can be accessed from various countries around the World. As each of these places has laws that may differ from those of the United Kingdom, by accessing the site both you and we agree that the laws of the United Kingdom shall apply to all matters arising from or relating to the use and contents of this site. You also agree and hereby submit to the non-exclusive jurisdiction of the courts of England & Wales, Northern Ireland and Scotland with respect to such matters.

The following terms and conditions do not affect your statutory rights as a consumer

  1. You agree that due to fluctuating stock levels, goods are available on a ‘first come, first served basis’ and we are not liable if we are unable to supply a particular product. You will be refunded should stocks become exhausted, and will be notified within 24 hours of this. We will offer you an alternative similar product.

  2. All goods remain the property of No.1 Wine and Spirits Ltd. until payment is received in full. All persons placing an order will be sent a receipted invoice upon request.
    All payments must be made in pounds sterling.

  3. You are able to purchase goods using credit cards via our secure server, which utilises the latest 128-bit SSL encryption technology to inhibit the likelihood of unauthorised access or disclosure.

  4. No.1 Wine and Spirits Ltd. complies with all conditions of General Data Protection Regulation 2018.

  5. All product information has been prepared to help you to find suitable products. Ingredients are liable to change. Always consult the label before consuming or using any product and never solely rely on the information presented on our website.

  6. You must be aged 18 years or over to order goods. This is the law. By placing an order you confirm that you are at least 18 years old. Due to the nature of the products we sell we have instructed our couriers to ask for ID if they are in doubt of the age of the recipient on delivery. If appropriate ID cannot be shown we have asked that the items are returned to us.

2: Protecting Your Security:

  1. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and to confirm you are of legal age if purchasing alcohol. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

  2. To ensure that your credit, debit or charge card is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed, and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the General Data Protection Regulation 2018.

3: Cancellations & Refunds:

  1. You are able to return any order made within 14 days after the goods are received. Goods must be returned unopened and in their original condition. Should you wish to return an order please contact our customer service team who will provide details about where to return your order to. Once we have received your return we will process the refund (excluding all delivery fees) for your order as soon as possible and within 7 days.

  2. On the rare occasions a breakage occurs or goods are faulty, we will happily offer a replacement or a credit on the return of the items in question. We must be notified of such within three working days and the goods returned within a further seven days and are further happy to have these goods collected by our couriers at no extra cost to yourself. We may require further information from you regarding where the goods may be collected from, if different from the original delivery address and may be picked up from a particular, agreed place. For example, you may leave the goods in a porch or with a neighbour for collection. Claims and details for these are required by post or Email. If a return is not possible we may ask you to email us a picture as proof of the damage. This will help us determine the cause of the damage and speed up the replacement of your items.

  3. Should the goods ordered be returned to us because the couriers have failed to deliver despite all attempts including any new address given, telephone number given for the recipient and any other helpful information, we will either give you a credit, less the orders delivery charge or re-despatch on your instruction and the additional costs incurred for the re-delivery will be charged against your account.

  4. All gift voucher purchases are final and non-refundable. For refunds on purchases made using a gift card the refund amount will be added back onto the gift voucher balance.

4: Special Offers:

  1. Any special offers are made available only while stocks last and may be withdrawn at any time, without notice.